1. Troubleshooting for Adobe Acrobat eBook Reader
2. Locating an eBook You Just Purchased for Adobe Acrobat eBook Reader
3. Opening eBooks in Adobe Acrobat eBook Reader
4. Locating Previously Downloaded eBooks in Adobe Acrobat eBook Reader
5. Upgrade Installation for Former Glassbook Customers
6. Certifying Adobe Acrobat eBook Reader
7. System Requirements
8. Downloading was interrupted before it completed
9. Downloading Books by Using the AOL Browser (Mac Only)
10. Configuring the Netscape Communicator Browser to Download eBooks (Mac Only)
11. Need More Technical Assistance for Adobe Acrobat eBook Reader?

Troubleshooting for Adobe Acrobat eBook Reader
Below are answers to some common issues that arise while using Adobe Acrobat eBook Reader. If you do not find the answers that you are looking for here, please take a moment to review our eBook FAQ.

Locating an eBook You Just Purchased for Adobe Acrobat eBook Reader
If you cannot locate an eBook you recently purchased, it is likely that you downloaded the eBook before you installed the reader. Find and double-click a file named ebx.etd. Your eBook will now appear in your Reader Library.

Opening eBooks in Adobe Acrobat eBook Reader
Be sure you have installed the Adobe Acrobat eBook Reader (different than the Adobe Acrobat Reader -- see our FAQ page). If you receive a "Cannot open .etd file" error message when you attempt to open an eBook, you have installed but not certified the reader. Simply click the Bookstore link at the bottom of the reader and click Certify Now at the prompt. After you complete the certification, locate and double-click the file named ebx.etd. Your eBook will now appear in your Reader Library.

Locating Previously Downloaded eBooks in Adobe Acrobat eBook Reader
If you cannot find previously downloaded eBooks in the Adobe Acrobat eBook Reader Library, it's most likely that you uninstalled Glassbook Reader before you installed Acrobat eBook Reader. If you deleted the Glassbook Reader folder, download the missing eBooks again. If you did not delete the Glassbook Reader folder, do the following:

1. In Windows Explorer, double-click the Program Files\Glassbook\Glassbook Reader\Data folder.
2. Choose Edit > Select All, and then choose Edit > Copy.
3. Double-click the Program Files\Adobe\Acrobat eBook Reader\Data folder, and then choose Edit > Paste.
4. In the Confirm File Replace dialog box, click Yes.
5. Open Acrobat eBook Reader, and then click Library.

Upgrade Installation for Former Glassbook Customers
In previous versions, the Acrobat eBook Reader was called the Glassbook® Reader™ and had an additional companion product, the Plus Reader. If you already have a version of the Adobe Acrobat eBook Reader, you can install this latest version of Acrobat eBook Reader and preserve your existing books and documents.

Note to Version 2.0 Plus users: If you purchased the Plus Reader, your American Heritage Dictionary will be preserved and used instead of the new Proximity dictionary.

1. Before you install the Acrobat eBook Reader, ensure that you have not set the Reader or Plus Reader to be the preferred viewer for PDF documents:
   * Start the Glassbook Reader.
   * Click the Menu button and then click Preferences to display the Preferences dialog box.
   * Clear the Use the Glassbook Reader as the Primary PDF Reader check box.
   * Close the Preferences dialog box.
   * Quit the Glassbook Reader.
2. Do not remove (uninstall) the Glassbook Reader.
3. Download the Acrobat eBook Reader and begin the installation program.
4. When the installation program asks in which directory to install the Acrobat eBook Reader, the default choice is the directory where the Glassbook Reader is installed.
5. Complete the installation.

After you perform an upgrade installation, your computer is likely to have two desktop icons, one for the Glassbook Reader and one for the Acrobat eBook Reader. Your computer is also likely to have two corresponding sets of commands on the Windows Programs menu. Both sets of icons and commands correctly start the Acrobat eBook Reader. You may safely remove the Glassbook Reader icons and commands.

Visit the Adobe website if you have questions not covered on this site.

Certifying Adobe Acrobat eBook Reader
You will be asked to certify Adobe Acrobat eBook Reader the first time you use it. If you receive an error while attempting to do so, it may be that the reader cannot connect to the Internet through a firewall. A firewall is a software and hardware barrier protecting computers on a network from being accessed by computers outside the network and sometimes keeping internal users from getting outside the network. A proxy server enables users inside a firewall to connect to the Internet. By providing Internet Explorer with the address to the proxy server via the proxy settings, you can get through the firewall to certify Adobe Acrobat eBook Reader. Adobe Acrobat eBook Reader uses the proxy settings in Internet Explorer.
To resolve this issue, verify that the proxy settings in Microsoft Internet Explorer 4.x or 5.x enable you to get through your firewall. If you do not know the proxy settings to get through your firewall, consult your network administrator. To check the proxy settings in Internet Explorer 4.x, choose View > Internet Options, click the Connections tab, and click Advanced in the Proxy Settings Group. To check the proxy settings in Internet Explorer 5.x, choose Tools > Internet Options, click the Connections tab, and click LAN Settings.

System Requirements

For the PC:
The Acrobat eBook Reader works on any PC running Windows Me, Windows 98, Windows 95, Windows 2000, or Windows NT 4.0. The Acrobat eBook Reader requires Microsoft Internet Explorer version 4.x or 5.x (standard with Windows Me and Windows 98). It runs best on computers with at least 32MB of memory and at least an SVGA color display (800x600). It requires about 12MB of hard disk space for installation. Most eBooks you download require an average of about 1MB of disk space apiece.

For the Mac:
The Acrobat eBook Reader works on any Mac with a PowerPC processor and Mac OS software 9.0 or 9.1. The Acrobat eBook Reader requires Microsoft Internet Explorer version 4.5 or later, AOL 5.0 or later, or Netscape Communicator 4.75 or later. It runs best on computers with QuickTime version 4. It requires about 12MB of hard disk space for installation and additional disk space for eBooks you acquire.

*Due to copyright restrictions, you may be able to copy, print, or use "read aloud" for limited portions of the text. In some cases, you may not be able to use these features at all.

Also see the Adobe website

Downloading was interrupted before it completed
If the download of your eBook did not complete, you can restart the download by returning to the download page and clicking the 'download' button. Otherwise, please contact our customer service team below. We will do our best to assist you.

For problems downloading the Reader, visit Adobe's download help page or visit Adobe's Acrobat eBook Reader troubleshooting guide.

Downloading Books by Using the AOL Browser (Mac Only)
If you use the AOL Web browser, you may be prompted to save a file when you download an eBook. Before you save the file, change its name to ebx.etd in the Save As dialog box. When you save this file, the book download proceeds.

Configuring the Netscape Communicator Browser to Download eBooks (Mac Only)
If you use the Netscape Communicator Web browser, you must configure it to download eBooks correctly.
Take the following steps after you install the Acrobat eBook Reader:

• In the Netscape Communicator browser's menu bar, click Edit.
• On the Edit menu, click Preferences.
• In the Category box of the Preferences dialog box, click Applications under the Navigator heading.
• In the Applications dialog box, click New.
• In the Edit Type dialog box, enter "EBX Transfer Data File" in the Description field, "application/x-ebx" in the MIME Type field, "etd" in the Suffixes field, and "Acrobat eBook Reader" in the Handled by application field.
• Click OK.

If you purchase an eBook before configuring Netscape Communicator in this way, the browser saves the purchase information in a file named ebx.etd on your hard disk.

Need More Technical Assistance for Adobe Acrobat eBook Reader?
You can still get the help you need. Take a moment to visit Adobe Acrobat eBook Reader Support.
If you don't find what you're looking for there, please call our Technology Services group with the details of your problem:

PHONE: 1-800-423-0563 (8:30 a.m. and 6 p.m. EST, Monday - Friday)
FAX: 859-647-5045
EMAIL: tl.support@thomson.com

We will do our best to assist you.

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